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FAQ - General Questions
FAQ - General Questions
What are the advantages of buying an experience through RedRibbon Days?
We have over hundreds of carefully selected hand-picked gifts and experiences that you need to find the perfect memorable gift for anyone and for any occasion. Our vouchers are fully flexible so the recipient of the voucher can easily choose an ideal gift for themselves! Our vouchers are delivered in a way that they are beautifully packaged and you can even personalised it with your own special message.
We pride ourselves on offering amazing experiences at the best possible price and venues Malaysia wide. We are committed to our customer which means that buying a perfect gift couldn’t be any easier. Our knowledgeable and friendly Pleasure Team are always there to assist.
How do I know if my requested date are confirmed?
Once you activated your voucher, we will contact the supplier and confirm the dates on your behalf. You will hear from us within the next 48 hours(working days) to confirm the dates you requested.
The email sent will be subjected as “Confirmation of your requested date”.
Will I know who are the supplier of the experience I purchased?
Supplier details will be given to you - on the screen and email - once you activate your voucher.
Can I exchange my experience?
If you receive a voucher for a specific experience that does not appeal to you, we can exchange your voucher for another experience of equal value while your voucher is valid.
Kindly contact our Pleasure Team on +603- 2093 5973 quoting your voucher number and the experience code you wish to change to.
Note: Vouchers can be exchanged for an alternative experience (once only) free of charge within the validity periods. Subsequent changes will incur and administration fee of RM 10 per voucher. Exchanges are not permitted once a voucher has been activated (i.e. date chosen).
I received an experience voucher, but I do not have the time to use it. I am thinking of giving the experience to a friend. Is that possible?
RedRibbon Days vouchers are completely transferable prior to activation. You can give it someone else and they can use it as their own immediately. You must however notify our Pleasure Team of your intention to do so. If you would like to change the recipient’s name and message on the voucher, kindly contact our Pleasure Team at +603- 2093 5973 There will be additional charges if you would like us to issue you a new voucher.
Note : Once the experience voucher has been activated and the date of the experience has been confirmed in the RedRibbon Days system by the supplier, your voucher cannot be transferred to another recipient.
I tried to purchase an experience voucher from RedRibbon Days website but I have some problems with the booking.
We would like to apologise for the inconveniences as this could be an internal problem with our hosting server. In cases like this, please contact our Pleasure Team on +603- 2093 5973 or email us at firstname.lastname@example.org.
Where can I buy RedRibbon Days experiences?
There are three easy ways to purchase experiences:
- Here on our website: http://www.redribbondays.com.my
- By calling our Pleasure Team on +603- 2093 5973
- By emailing to us at email@example.com including appropriate payment for the experience you are purchasing and full contact details.
How do I give feedback on the website/order process/ customer service?
We love to hear from you! All feedbacks are welcome. We are committed to improve our service to you whether it’s browsing the website, making a purchase or speaking to our Pleasure Team. If you have any feedback or any suggestions on how we can make your experience more pleasurable, please email us at firstname.lastname@example.org.
How do I give feedback on my experience?
We take care of all our suppliers and clients. When you purchase from RedRibbon Days, we are committed to deliver only the best experience to you. It is important for us to hear from you after your experience. We will send a “How was it for you” survey email to everyone who has been booked on a RedRibbon experience. We would love to hear your feedback - whether it is positive or negative!